Under what circumstances will my claim for assistance be denied?
The key situations where your insurance claim maybe denied are [...]
What are the requirements to lodge a claim for assistance with my primary heating system?
In order to lodge a claim for assistance with your [...]
What assistance will I get?
The assistance provided under our Home Emergency policy is limited [...]
How is the market value of my appliance determined?
Unfortunately there is no central database which provides for the [...]
How long will my claim typically take to conclude?
Our typical claims process is to firstly access your claims [...]
Am I entitled to a new machine?
No. Your policy is not a new for old policy. [...]
What is the maximum age of appliance that I am covered for under my policy?
Modern appliances are not typically designed to last more than [...]
Where can I find details of my excess?
Your excess is listed in your policy wording.
Under what circumstances will my claim be denied ?
The most common circumstances which result in a denied claim [...]
Under what circumstances will my claim be accepted?
Your Insurance Policy covers you against ‘accidental damage’ or ‘breakdown’ [...]