I have mistreated your member of staff, what will happen now?
In order to treat our customers fairly we apply the [...]
What have I purchased?
The product you have purchased is a non-advised product. This [...]
Who are Nova Premium finance?
Nova Premium Finance Ltd are regulated by the Financial Conduct [...]
Who are Nova Direct and are you regulated?
Nova Direct is a trading name of Policy Excess Insure [...]
Do I not have a 14 day cooling off period?
The 14 day cooling off period allows you to exit [...]
Where are my cancellation fees detailed?
Our cancellation fees are detailed within our Terms of Business, [...]
When will you service my boiler?
If you have bought our Home Emergency Platinum Cover, it [...]
Does my policy include boiler breakdown?
Boiler Breakdown usually covers the repairs and/or replacement of a [...]
What is Home Emergency Insurance?
Home Emergency Insurance covers your home against ‘Emergency events’.
What is an Emergency Event?
For an event to be deemed an Emergency event it [...]