For an event to be deemed an Emergency event it must satisfy two tests.
The first is that the event must have been a sudden and an unexpected event. For an event to deemed sudden and unexpected it must have been reported to us within 24 hours of you first noticing the fault.
The second is that the event must do one of the following:
i. Render your home unsafe or insecure,
ii. Damage or cause further damage to the structure of your home,
iii. Cause personal risk to your health.
If you satisfy these two tests, your event will be deemed an Emergency event and our policy will provide you with assistance.