Personal risk will be determined at the sole discretion of our helpline. When assessing the personal risk to your health our helpline will consider your age, health history, lifestyle, personal circumstances, weather conditions and time of day. For example, an 80-year-old female without heating in the middle of the night and at the height of winter will be at a greater health risk than a 25-year-old male without heating in the middle of summer. The event itself must cause an immediate detrimental effect to your health which if left unattended will cause harm to your person.
