I have mistreated your member of staff, what will happen now?
In order to treat our customers fairly we apply the [...]
What have I purchased?
The product you have purchased is a non-advised product. This [...]
Who are Nova Premium finance?
Nova Premium Finance Ltd are regulated by the Financial Conduct [...]
Who are Nova Direct and are you regulated?
Nova Direct is a trading name of Policy Excess Insure [...]
Do I not have a 14 day cooling off period?
The 14 day cooling off period allows you to exit [...]
Where are my cancellation fees detailed?
Our cancellation fees are detailed within our Terms of Business, [...]
How is the market value of my appliance determined?
Unfortunately there is no central database which provides for the [...]
How long will my claim typically take to conclude?
Our typical claims process is to firstly access your claims [...]
Am I entitled to a new machine?
No. Your policy is not a new for old policy. [...]
What is the maximum age of appliance that I am covered for under my policy?
Modern appliances are not typically designed to last more than [...]