What does Economic Value mean?
The economic value of a device is determined from sources [...]
I have mistreated your member of staff, what will happen now?
In order to treat our customers fairly we apply the [...]
What have I purchased?
The product you have purchased is a non-advised product. This [...]
Who are Nova Premium finance?
Nova Premium Finance Ltd are regulated by the Financial Conduct [...]
Who are Nova Direct and are you regulated?
Nova Direct is a trading name of Policy Excess Insure [...]
Do I not have a 14 day cooling off period?
The 14 day cooling off period allows you to exit [...]
Where are my cancellation fees detailed?
Our cancellation fees are detailed within our Terms of Business, [...]
Why am I not covered?
There may be a few reasons why you are not [...]
Can I use my own repairer for my Gadget?
Nova Direct would rather utilize our own network of repairers, [...]
Do I need to take additional action after purchasing a gadget policy?
You are required to complete the gadget validation process within [...]