Can I use my own repairer for my Gadget?
Nova Direct would rather utilize our own network of repairers, [...]
What happens if I am asked to send in additional information but I do not?
Cover under your policy will not be valid until such [...]
Do I need to take additional action after purchasing a gadget policy?
You are required to complete the gadget validation process within [...]
Is there an Excess payable?
In the event of a valid claim submission, Policy Excess [...]
What is your gadget claims process?
Claims need to be lodged online at nova-direct.com/customer-service. Upon submission [...]
Are there gadgets you won’t cover?
When getting a quote and taking out cover you will [...]
What does the gadget policy cover?
Gadget insurance covers accidental damage, accidental loss, if your gadget [...]
Can I change my policy?
You may change your policy or amend your details at [...]
Do you offer different levels of cover for gadget insurance?
Yes. We offer Silver, Gold (Monthly), Gold (Annual) and Platinum. [...]
Does my protection continue automatically if my item is replaced?
In order to protect your new Gadget you will need [...]