Why am I not covered?
There may be a few reasons that you are not [...]
Why am I not covered ?
There may be many reasons you are not covered. Below [...]
Will you pay for the repairs to my vehicle?
Nova Direct will not be liable for the repairs of [...]
How soon can I claim for a battery or electrical fault on my vehicle?
There is a 30 day cooling off period following the [...]
Do you replace or repair my windscreen?
The size and position of the damage will determine whether [...]
What counts as a home emergency?
Emergency cover is when your family or home is at [...]
How long will it take for breakdown assistance to arrive?
Our Breakdown Insurance Policy is a ‘best efforts’ type policy. [...]
Why do I need to pay Excess on breakdown cover?
If you purchased either Basic, Bronze XS, Silver XS or [...]
How soon can I claim for a breakdown?
There is a 48 hours cooling off period following the [...]
Do you pay for my spare tyre if I breakdown?
No, we don’t cover the cost to repair your tyre, [...]