Our Breakdown Insurance Policy is a ‘best efforts’ type policy. This means that we are unable to warrant for recovery times. Recovery times are dependent on weather and traffic conditions. We typically estimate that our estimated time of arrival at the scene of your breakdown will be between 60-90 minutes. Our typical stats are 42% of customers are recovered within an hour of incident, 70% of customers are recovered within an hour and a half of Breakdown, 5% of customers are recovered over 3 hours post Breakdown. Unlike other providers who give unrealistic promises with regards to arrival times, we prefer to be upfront with our customers in order to manage expectations. These recovery times are unfortunately industry standard.
How long will it take for breakdown assistance to arrive?