How long do I need to wait for my refund to reflect?
The refund process is started as soon as your refund [...]
Who do I speak to regarding a refund?
Refund requests can be sent to claims@pexinsure.com. Please ensure that you [...]
Who is my broker?
Your Broker is the party from which you purchased your [...]
What is my broker number?
A broker is the party which has sold the policy [...]
Can you email me my policy wording or schedule?
Yes. We do charge a small fee of £4.99 for [...]
Why am I paying again? I already paid for the cover for a year.
There is a few instances where you will pay extra [...]
Does my protection continue automatically if my item is replaced?
In order to protect your new Gadget you will need [...]
What happens if my claim is not accepted?
If your claim has been denied, there may be a [...]
How long does it take before my claim is paid out?
All claims are unique and dealt with on an individual [...]
What documents will I need to claim?
The documentation or evidence requires does depend on the type [...]