I am over 70 years old, why are my drivers licence dates being queried?
A little known fact is that your drivers licence expires [...]
My details have changed, should I update you?
All changes to your personal information should be communicated to [...]
I have mistreated your member of staff, what will happen now?
In order to treat our customers fairly we apply the [...]
What have I purchased?
The product you have purchased is a non-advised product. This [...]
Who are Nova Premium finance?
Nova Premium Finance Ltd are regulated by the Financial Conduct [...]
Who are Nova Direct and are you regulated?
Nova Direct is a trading name of Policy Excess Insure [...]
I am unhappy, how do I complain?
Whilst we are not always able to, please note that [...]
Is my deposit my first instalment?
No. Your deposit is not your first instalment. This is [...]
What to do if I need to change my policy?
Please call our call centre on 0203 745 8214 in [...]
If I miss a payment, are there any penalties which apply?
As per our Terms of Business and Fees & Charges [...]