Your insurance product is an emergency based product, it is not a service based product. This means that the intention of the product is to provide assistance in the unlikely event that your vehicle breaks down. If a pre-existing fault is known to exist on your vehicle, under the teams of your insurance policy you are obligated to have it repaired. Failure to do so will invalidate any future claims. Subsequent call outs for the same fault are classified as knowledge of an existing fault which have not been suitably repaired.
