The assistance provided under our Home Emergency policy is limited to a temporary fix. The purpose of the policy itself is to alleviate further distress or damage caused by the event itself. For example, if you have a leaking pipe the engineer will stop the water flow. If a permanent fix is possible at the same cost of a temporary repair, our engineers may provide the permanent fix at no further cost to yourself. However, this is not a right under the policy and will be at the sole discretion of the attending engineer.
