Who are Nova Premium finance?
Nova Premium Finance Ltd are regulated by the Financial Conduct [...]
Who are Nova Direct and are you regulated?
Nova Direct is a trading name of Policy Excess Insure [...]
I am unhappy, how do I complain?
Whilst we are not always able to, please note that [...]
Is my deposit my first instalment?
No. Your deposit is not your first instalment. This is [...]
What to do if I need to change my policy?
Please call our call centre on 0203 745 8214 in [...]
If I miss a payment, are there any penalties which apply?
As per our Terms of Business and Fees & Charges [...]
Can I change my direct debit date?
Only once your first direct debit payment has been taken [...]
What happens if I miss my first instalment?
If after your initial deposit has been taken you default [...]
When will my first finance payment be taken from me?
Upon inception of your policy it is a typical requirement [...]
Will I be put onto the Motor Insurance Database instantly?
Please note that until your policy has been validated by [...]