Nova Direct would rather utilize our own network of repairers, but in the event you wish to use a repairer of your own choice you must submit a repair quote to Nova Direct which we will review. If we agree on the costs, we will issue an authorization to you to allow the gadget to be repaired in line with the quote. You will need to settle the bill with the repairer and then submit the Invoice and Payment Receipt to Nova-Direct for reimbursement (minus any applicable Excess).
