Renewals – Product – Purchased – Not Renewed – Cancellation (Breakdown)2021-12-22T13:40:11+01:00

Customer Services


Let’s help you opt out of renewal

We’re sorry to hear that you are thinking of not renewing your Nova Direct insurance policy and the information on this page is aimed to make the process, and your request, as simple as possible.  This guidance is applicable if your policy has not been renewed and does not apply to car, home and van insurance.

What happens and when?

There is no charge for opting out of your auto-renewing policy. Upon submitting your request you will receive an automated response to confirm receipt. Your request will be actioned within 48 working hours and you will receive confirmation by email.

Has your policy already renewed and/or card charged?

To ensure continuation of cover we do renew your policy, and charge for the renewal, up to 7 days prior to your current policy expiring. Something that we mention and you agree to at the time of purchase.

If your policy has already renewed, which is when your card has been charged, you will need to complete our Cancellations process.  A refund of the premium would be due if you submit your cancellation within 14 days of the renewal date, the day the card was charged.  If you submit a renewal opt out request on a policy that has already been renewed then no action will be taken.

Renewal Offer

If you have received your renewal reminder and are unhappy with the premium quoted, for a limited time only, we can offer you a breakdown policy at a reduced price. We are able to offer you a Nova Direct Silver XS Breakdown Cover, which covers Local Recovery, National Recovery and Home Start Assistance for £19.99. To opt into this reduced price renewal please select “Accept Renewal Offer” below.

Opt Out Of Renewal
Accept Renewal Offer