Customer Services
Renewals
Let’s help you opt out of renewal
We’re sorry to hear that you are thinking of not renewing your Nova Direct policy and the information on this page is aimed to make the process, and your request, as simple as possible. Please note that we require all cancellations to be requested via My Account. We cannot accept requests by phone or live chat.
How do l opt out of renewal?
To opt out of renewal or cancel automatic renewal please:
- Login to My Account
- Link your policy
- Click View Details, on the policy you wish to opt out of
- Click Opt Out next to Renewal Status
We may have automatically set you up an account during your policy purchase, if you have you forgotten your password you can request a new password. If you do not have an account you or receive an error, similar to, “Email address not recognised. Please register” you will need to register. You can register for free here.
Receiving an email from us about renewal does not necessarily mean you have a My Account login. You may need to register.
What happens and when?
There is no charge for opting out of your auto-renewing policy. We will confirm your opt out within 48 working hours. You can login to My Account and check your Renewal Status at any time.