Customer Services

Making a complaint

Making A Complaint

Please complete the form below to lodge a new complaint. Once a complaint has been received we will investigate the complaint fully by reviewing your file and will then provide a full and final response within 8 weeks. This response will typically be a formal written communication sent to you by our Complaints Manager with full details of their findings and an outcome.

Please note that upon raising a complaint you will be opted out of the automatic renewal of your policy, providing your policy is not due to expire within the next 7 days. You will receive confirmation of your auto renewal opt out by email. This does not apply to van, car or home insurance.

Full Name (required)

Email Address (required)

Telephone (required)

Address (required)

Date Of Birth (required)

Policy Number (required)

Policy Type (required)

Complaint Subject (required)

Details of your complaint

How would you like to see this complaint resolved?

I have reviewed the Terms of Business and understand the obligations contained within

I have reviewed the Policy Wording and understand the conditions contained within

I understand that my complaint will be reviewed and a final response will be given within 8 weeks

Customer Services

Making a complaint

Making A Complaint

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