Customer Services

Making a complaint

Making A Complaint

Please complete the form below to lodge a new complaint.  Once a complaint has been received we will investigate the complaint fully by reviewing your file and will then provide a full and final response within 8 weeks.  This response will typically be a formal written communication sent to you by our Complaints Manager with full details of their findings and an outcome.

Please note that upon raising a complaint you will be opted out of the automatic renewal of your policy, providing your policy is not due to expire within the next 7 days.  You will receive confirmation of your auto renewal opt out by email.  This does not apply to van, car or home insurance.

I have reviewed the Terms of Business and understand the obligations contained within

I have reviewed the Policy Wording and understand the conditions contained within

I understand that my complaint will be reviewed and a final response will be given within 8 weeks