We appreciate your feedback
Firstly we’re sorry to hear that you’ve needed to make a home emergency insurance claim and we hope, that with the help of Nova Direct, your water, electrics or boiler are no longer an imminent risk. We’d appreciate 30 seconds of your time to offer us feedback on your claims experience with our claims handlers PEX Insure. Whatever you say, positive or negative, will help us to deliver the best possible service and shape the way we deal with claims in the future.
Please note : Whilst we do monitor all feedback received you may not receive an individual response to any of the points raised.