Claims Feedback – Gadget2021-01-12T13:02:29+01:00

Customer Services


We appreciate your feedback

Firstly we’re sorry to hear that you’ve needed to make a gadget insurance claim and we hope, that with the help of Nova Direct, you are now back talking, texting, swiping, gaming or surfing. We’d appreciate 30 seconds of your time to offer us feedback on your claims experience with our claims handlers PEX Insure. Whatever you say, positive or negative, will help us to deliver the best possible service and shape the way we deal with claims in the future.

Please note : Whilst we do monitor all feedback received you may not receive an individual response to any of the points raised.

Please rate your claims experience on the following with 1 being the lowest and 5 being the highest


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