Customer Services
Policy Changes
We need to speak to you
We are working hard to provide an online service for all enquiries, questions and requests but unfortunately we are not quiet there yet. For this enquiry you would need to give us a call. We’re open 24 hours a day, 7 days a week, 365 days a year for claims. Our Sales and Customer Service Centre is open 9am – 7pm Monday to Friday.
For customers that are deaf, hard of hearing or are speech impaired please use our online chat facility, found on the bottom right of the site.
If you are calling from the UK please dial
0203 745 8216
If you are calling from Europe please dial
(+44)203 745 8216
Whilst other forms of contact are available, such as email, they do not provide immediate assistance.
Calls to our numbers are charged at local rate using any inclusive free minutes within your phone or mobile package. If chargeable, calls are charged at a lower rate than the 0800/0845 number (around 4p a minute depending on the network, charges may vary depending on your network provider).