Escalation to Customer Relations
We’re sorry to hear that you have reason to escalate your concern to Customer Relations. Please complete the form below and your concern will be looked into by a senior member of staff. We aim to have a response to you within 72 hours, Monday to Friday. However on rare occasions, such as Bank Holiday weekends, it might take slightly longer.
PLEASE NOTE : You can only escalate after making contact with Customer Services. If you have not made contact you can get in touch here.