You need to call to make a new claim
Please call us to make a new claim and we will transfer to our claims handlers, PEX Insure, to arrange assistance. We are open 24 hours a day, 7 days a week, 365 days a year. Having your policy number to hand will help to speed up the claims process.
For customers that are deaf, hard of hearing or are speech impaired please use our online chat facility, found on the bottom right of the site.
Whilst other forms of contact are available, such as email, they do not provide immediate assistance.
Calls to our numbers are charged at local rate using any inclusive free minutes within your phone or mobile package. If chargeable, calls are charged at a lower rate than the 0800/0845 number (around 4p a minute depending on the network, charges may vary depending on your network provider).