Claims – Existing Claim2022-11-30T08:58:38+00:00

Customer Services

Existing Claim

Sorry, but we cannot help you online

We are working hard to provide an online service for all enquiries, questions and requests but unfortunately we are not quiet there yet.  Our claims team are open 24 hours a day, 7 days a week, 365 days a year for new breakdown, home appliance and home emergency claims. If you are looking to chase the progress of a bicycle, excess protection, gadget, pet or windscreen claim please email our claims handers on

Please note that all claims are accessed and dealt with on their individual merit, therefore we cannot offer a generic timeframe for claims to be dealt with. As soon as we have a claims update we will provide this.

For customers that are deaf, hard of hearing or are speech impaired please use our online chat facility, found on the bottom right of the site.

If you are calling from the UK please dial
0203 745 8216

If you are calling from Europe please dial
(+44)203 745 8216

Whilst other forms of contact are available, such as email, they do not provide immediate assistance.

Calls to our numbers are charged at local rate using any inclusive free minutes within your phone or mobile package. If chargeable, calls are charged at a lower rate than the 0800/0845 number (around 4p a minute depending on the network, charges may vary depending on your network provider).