Making A Subject Access Request

Nova Direct understands that privacy and the security of your personal information is extremely important and we are committed to protecting and respecting your data. We aim to be transparent about what we will do with your data and not do anything with it that you wouldn’t reasonably expect.

Subject Access Request Guidance

Under the General Data Protection Regulation 2018 you have (subject to certain exemptions) the right to get a copy of the personal information that is held about you from any organisation processing your data. Not all personal information is covered as there are ‘exemptions’ within the Regulation which may allow us to refuse to comply with a request in certain circumstances.

Only personal data relating to a living individual is released and we are unable to provide any non–personal information pertaining to an incorporated entity: Limited Companies, Limited Liability Partnerships (LLPs) and partnerships which are established in Scotland. Accordingly, only your personal information held in relation to the incorporated entity can be released.

You should bear in mind that the General Data Protection Regulation 2018 requires us to provide personal information contained in documents, but not necessarily the documents themselves.

There is no requirement to complete the Make Request form to make a valid request, however it has been designed to capture the information we may reasonably require to process your request effectively. We may contact you by telephone or letter if we need additional information.

If you require us to provide telephone call recordings we require as much detail as possible, such as the member of staff’s name, a department, the date(s) and the telephone number you made the call from.