Pet Quote

- You are over the age of 18, a resident of the United Kingdom.

- Where a claim is made part way through the policy term and you are paying your premium on a monthly basis any outstanding monthly payments must be paid prior to making a claim.

- The product you have bought is what we call a non-advised product, which means that all the information is available to you on the website with self-service features being available to you online. You agree to self-administer your product online reading all available information before you complete an action.

A cancellation administration fee of £9.98 is payable to cancel your policy regardless of time on cover. All cancellation requests must be completed online, via our Customer Services section or your account, and will only be processed upon receipt of the cancellation administration fee. If cancellation is requested within 14 days of purchase, and no claim (regardless of outcome) has been made, then a refund of the policy premium is due. Short term policies, of 30 days or less, we will refund the premium minus any time on cover. If cancellation is made after 14 days then no refund, pro-rota or otherwise, is due. For further information, please check your Policy Wording, Fee and Charges Guide and our Terms of Business.

Your Nova Direct Insurance Policy is arranged by Policy Excess Insure Ltd T/A Nova Direct and is administrated by PEX Insure. Further assistance is provided by Policy Excess Insure (PTY) Ltd. By continuing with the purchase of your policy you are confirming that consent has been given to us that your personal data maybe shared between the group structure for the purposes of arranging and administering your policy. PEX Insure are the authorised claims handlers and service providers.

Nova Direct will email you before your renewal date giving you full details of your renewal, including the premium for the year. Providing none of your details have changed, you won’t need to do a thing as your policy will automatically renew. To ensure continuation of cover, and according to your Continuous Payment Authority which you granted to us, your card will be charged up to 7 days prior to the expiry of your policy. Should your card decline we will contact you to gain payment of your renewal premium. If we fail to obtain your renewal premium payment then upon expiry of your policy, your policy will lapse and no cover will be in place. There is no charge for opting out of our auto-renewal process. Short term, single trip European policies are not automatically renewing.